Frequently Asked Questions and Answers

What payment methods do you accept?
We accept Visa, MasterCard, Switch/Maestro, Delta, and Solo. We also accept payment through Paypal, these options will be presented to you at the checkout

How much do you charge for postage and packing?
Delivery is Free for all orders, however we do offer a guaranteed next day service for smaller items please see delivery section for more details.

When and how will my goods be delivered?
We aim to dispatch orders received before 3.30 pm same day. Most orders are dispatched by 1st class Royal Mail. Toner cartridges and more bulky items are sometimes dispatched via courier.

Are there any hidden costs?
No, all prices displayed are what you pay plus VAT.

Are your products covered by a guarantee?
Yes, all of our goods are covered by our 100% Guarantee. This means that any goods found to be defective from normal use will be replaced or refunded.

Do I have to order over the Internet?
On-line ordering is very efficient and simple. If you wish to place your order via telephone please call us on 0333 577 8573 during office hours (9.00am - 5pm Monday to Friday) Please e-mail us during busy periods or on weekends or out of If are lines are busy please leave a message and we will call you back as soon as possible.

What is a compatible inkjet cartridge?
Compatible cartridges are non-OEM new cartridges - not recycled. Compatible printer inkjet cartridges are manufactured by a third party factory to the OEM (Original Equipment Manufacture) specifications. Each printer cartridge is carefully researched, manufactured and tested.

What is a remanufactured cartridge?
A remanufactured ink cartridge is a refilled original cartridge. Many printer manufacturers now encourage people to recycle ink cartridges and toner cartridges. These recycled cartridges are then remanufactured and refilled. Remanufactured Cartridges are cheaper and often contain a lot more ink than the originals. All our cartridges are re-manufactured to ISO 9001 standards with new parts and tested.

What does OEM mean?
OEM means 'Original Equipment Manufacturer' which means a cartridge manufactured by the same company as the printer.

Does using remanufactured / compatible inkjet and laser cartridges void my warranty?
According to Hewlett-Packard, the use of a refilled print cartridge does not affect the warranty unless failure or damage is attributable to it. This is typical of all manufacturers' warranties. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer. We have never had a problem with remanufactured cartridges causing damage to a printer.

Will using a compatible cartridge void my warranty?
Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice but to buy one of their cartridges after yours ran dry. By using compatibles you are cutting into their primary source of profit. Because of this, they will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money.

We sell hundreds of printer ink cartridges and laser toners and never had an incident where a customer's warranty was "voided" from using our products.

Why should I buy a compatible cartridge?
Why not? The main reason is because it saves you lots of money! Also as a remanufactured cartridge has been recycled it reduces the amount of waste going to landfill.

Will I Get the Same Number of Printed Pages From a Compatible Ink Inkjet Cartridge as an Original Cartridge?
You will get at least the same number of printed pages from compatible Inkjet cartridges as you will get from an OEM Inkjet cartridge. Customers are reporting many, many more pages of print per cartridge over their OEM Inkjet and laser toner cartridges.