Terms & Conditions

Contract
Acceptance of your order and the completion of the contract between us (Trade Price Cartridges Ltd) and you, (the customer), will take place when the goods have been paid for by you and dispatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Trade Price Cartridges of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

Customer Support And Service
At Trade Price Cartridges we always aim to deliver the very best in all we do, your satisfaction with our service and products is our prime concern, always. If you want to get in touch please contact customer services on:

E-mail: info@tradepricescartridges.co.uk

Phone: 0333 577 8573

Address:
Trade Price Cartridges
114 Johnston Road
Llanishen
Cardiff
CF14 5HJ

Customer service representatives are available Monday to Friday, 9am - 5.00pm.

Enquiries About Orders Placed

If for any reason you need to contact us with regard to a particular order please e-mail our customer service team at info@tradepricescartridges.co.uk or phone 0333 577 8573. Please quote your name, order I.D. order date and product ordered in all communications

Postage and Delivery

We aim to dispatch goods on the same day as receipt of order. Goods are sent via 1st Class Royal Mail or Courier next day delivery service depending on the value or weight of the order, most of our deliveries should arrive next working day wherever possible and all orders need to be placed by 4pm GMT.

If goods cannot be dispatched within a reasonable time we will email you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction and offering you the opportunity to cancel or part-ship your order.

It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail / Courier Service should leave a card indicating this, however there are times when these are misplaced or not left at all, so please check first. If your goods have not arrived within 5 days, upon confirmation that you have checked that the goods are not at your local sorting office and filled in a ‘Missing Package form’ that we will provide and submit to the Royal Mail / Courier serice a replacement will be offered or refund as appropriate.

Returns Policy

If you purchase the wrong item or decide for any reason that you don’t require the item then you must return the order within 30 days of the original purchase date. The cartridge must be unopened, unused and in a resellable condition. Once received we can issue a refund or an exchange.

Before any item is returned you must contact us to request an RMA (Return Merchandise Authority) number. The RMA number will be valid for a period of fourteen days from the date of issue by Trade Price Cartridges. All returned goods must have the RMA number marked clearly on the package.

Your RMA Number

Should you wish to return a product please request a RMA by email, stating your full details, order number and reasons for the return.

If Product is Faulty

If an item is faulty and you report the problem to us within 30 days from the original order date, we can provide you with an RMA number so the item can be returned for a replacement or refund. Outside the 30 day please contact us to discuss further warranty details this will depend on the manufacturers warranty and policies.

Once again you must contact us before returning any item to request an RMA (Return Merchandise Authority) number.

If your goods are damaged

In the unlikely event your order is damaged in transit please contact us immediately. Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.

If there has been a packaging error

If there is an error with you package you must contact us within 30 Days to get it resolved

Application of VAT

The Trade Price Cartridges is a VAT registered company, Prices are listed excluding VAT. VAT no.115 7938 95.

All brand names & trademarks are the properties of their respective holders and are referred to for descriptive purposes only. We are not associated with any printer or original equipment manufacturer.

Website Terms and Conditions of Use

Access to and use of Trade Price Cartridges website (hereafter known as ‘the website’) is provided by Trade Price Cartridges subject to the following terms:

By using the website you agree to be legally bound by these terms, which shall take effect immediately on your first use. If you do not agree to be legally bound by all the following terms please do not access and/or use the website.

a) Trade Price Cartridges may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes. Your continued use of the website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

b) All material on this site is copyright Trade Price Cartridges 2016-2017 unless otherwise stated. You are permitted to view the contents of this site on screen. You are also permitted to make copies of reasonable extracts from the site for your personal use or private study and to save reasonable extracts to your local hard disk for your personal use or private study. It is strictly forbidden to copy any material from this website for commercial use (other than as necessary for the purpose of viewing the site in the course of business). You also agree not to adapt, alter or create a derivative work from any Trade Price Cartridges Ltd content except for your own personal, non-commercial use. Any other use of Trade Price Cartridges content requires the prior permission of Trade Price Cartridges Ltd. If you have any queries regarding use of material on our website, please contact us at info@tradepricescartridges.co.uk.

c) The Trade Price Cartridges logo must not be used to link to our site or in other ways represent Trade Price Cartridges on other websites without explicit permission from Trade Price Cartridges. The only exceptions to this rule are for associated Trade Price Cartridges Partners and Affiliates.

d) You are welcome to link to material on the Trade Price Cartridges website so long as appropriate credit is given in the link title. You may not link to images or other downloadable resources unless explicit permission from Trade Price Cartridges has been sought, or it falls under the general copyright statement above. Please note we do not have a generic ''links'' page. We link to other sites as and when we feel it adds value to the content on our site. The decision to link is an editorial one. We do not generally link to commercial enterprises of any nature except those that we have an affinity partnership with.

e) Content on the Trade Price Cartridges website, including the information, names, images, pictures, logos and icons regarding or relating to Trade Price Cartridges, its services (or to third party products and services), is provided without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

f) Trade Price Cartridges will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, arising from or in connection with the use of the website. Although we will do our best to provide constant, uninterrupted access to the website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.

g) Trade Price Cartridges does not warrant that functions contained in the website’s content will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.

h) The presentation of material on this website and the geographical designations employed do not imply the expression of any opinion whatsoever on the part of Trade Price Cartridges concerning the legal status of any country, territory or area, or concerning the delimitation of its frontiers or boundaries.

These terms shall be governed by and interpreted in accordance with the laws of England and Wales.